Getting technical support

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Technical support

Should you need help entering problems or have any other question, click on the supportbutton (Technical support) button. This should prompt your email client to begin a blank email with the technical support address pre-entered. In this email, describe your problem in detail and, if possible, attach the problem file (this will let us see all the settings that you are using, and will greatly improve the speed and quality of our response).

 

To generate a problem file, enter your problem into the software and then use the drop-down menu File | Save. In this way, we may easily understand exactly what you have typed into the software.

 

If you are having difficulty determining how to enter a particular problem into the software, then please feel free to attach an image of the problem. A scanned image, screenshot or even a digital photo are all excellent choices, as they allow us to see the problem in its original context.

 

Finally, should your email client fail to respond when you click on the supportbutton (Technical support) button, then please manually generate an email using the address techsupport@algebra-answer.com.

 

Please do not hesitate to contact us in case you have any problems using the software; we are here to help!